Legal
Refund policy
Refund rules for Cogrova subscription charges on cogrova.com.
Draft / placeholder. Replace with your final refund windows and any statutory consumer rights that apply in your markets.
General rule
Unless required by law or expressly stated in an offer, subscription fees are non-refundable once a paid period has started, including unused time after mid-cycle cancellation.
Eligible cases
We may issue refunds or credits at our discretion for duplicate charges, clear billing errors, or when an offer promises a money-back window. Contact us with your workspace and invoice details.
How to request
Email or use Contact within a reasonable time after the charge. Include the account email, approximate date, and amount. Approved refunds are returned to the original payment method when possible.
Chargebacks
Please contact us before filing a chargeback so we can investigate. Fraudulent or abusive chargebacks may result in account termination.